Bright Selection was delighted to be invited as a proud sponsor of The Outstanding Society’s recent panel discussion: ‘Empathy in Action: Emotional Intelligence for Outstanding Social Care’.

Our Director and Co-founder, Karen Hedger, had the privilege of joining an expert panel alongside Samantha Crawley, David Sheard, and James Rycroft. Together, they shared valuable sector insights and practical guidance on the power of emotional intelligence in delivering truly ‘heart-centred’ care.

Key takeaways from the discussion included:

• Living and embodying values through daily behaviours
• Reframing language, replacing “residents” with “people who live at the home,” and “staff” with “people who work at the home” to dismantle the ‘them and us’ culture
• Encouraging bravery in addressing unacceptable behaviours
• Prioritising time to connect with colleagues
• Replacing traditional supervisions with compassionate ‘check-ins’
• Embracing vulnerability as a strength, recognising the value of emotional openness

It was inspiring to witness the level of engagement and appetite for a more human approach to care. A huge thank you to The Outstanding Society for their ongoing passion and leadership in championing excellence in care.

More details about the session will be available soon via The Outstanding Society website and at www.brightselection.co.uk.