Customer Relationship Manager

An exciting opportunity has arisen for an experienced Customer Relationship Manager to join a luxury care home provider at one of their newly opened homes in Warwickshire.

This role focuses on driving occupancy by engaging with prospective residents and their families, building strong relationships with local stakeholders, and ensuring a seamless admissions process. The home specialises in dementia residential care and offers a high-end, person-centred approach to care.

Key Responsibilities:

• Proactively generate and manage enquiries, converting them into admissions.
• Build positive relationships with prospective residents and their families, providing clear and supportive information about services and fees.
• Develop strong links with local communities and referral partners to increase awareness and occupancy.
• Organise and coordinate events to promote the home and engage with potential residents.
• Ensure all sales and marketing activities align with company standards and values.
• Maintain accurate records and manage the CRM system effectively.

Requirements:

• Proven experience in a sales or admissions role within the care sector.
• Strong relationship-building and communication skills.
• A proactive and target-driven approach to achieving occupancy goals.
• Knowledge of local networks and community engagement strategies.
• A passion for providing outstanding customer service within the luxury care sector.

Benefits:

• £44,000 salary plus bonus/commission scheme.
• 25 days holiday + bank holidays.
• Supportive, ethical provider with excellent career progression opportunities.

The successful candidate will work closely with the General Manager and senior team to continue driving positive growth in occupancy.

If you are an experienced CRM within the care home sector with a passion for exceptional customer service in care, we’d love to hear from you.

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.