Customer Relations Manager – Luxury Care Home

Are you an experienced Customer Relations Manager with a passion for luxury care homes? Do you have a track record of driving occupancy and successfully commissioning new services?

We are recruiting for an exciting opportunity to be at the forefront of a brand-new luxury care home. This state-of-the-art facility will provide high-end nursing, residential, and dementia care, setting new standards in later living with exceptional amenities.

As Customer Relations Manager, you will play a pivotal role in building occupancy, engaging with the local community, and delivering an exceptional customer experience for prospective residents and their families.

Key Responsibilities

• Drive occupancy by generating and converting inquiries into move-ins.
• Develop and implement a sales and marketing strategy tailored to a new home launch.
• Build strong relationships with key stakeholders, referrers, and community partners.
• Deliver exceptional tours and customer experiences, ensuring every prospective resident and family receives personalised support.
• Coordinate and host events to promote the home and attract new residents.

About You

• Proven experience as a Customer Relations Manager within the luxury care home or later living sector.
• Strong understanding of commissioning and launching new care homes, with a results-driven approach to sales and marketing.
• Excellent relationship-building and influencing skills, with the ability to engage with families, healthcare professionals, and community stakeholders.
• A proactive, driven, and compassionate approach to supporting residents in their transition to care.

Rewards & Benefits

• £50,000 salary plus commission.
• 25 days holiday + bank holidays.
• Supportive and inclusive work environment, with a commitment to staff growth and development.
• Additional benefits including cycle to work scheme, death in service benefit, and employee rewards platform.

This is a rare opportunity to be part of an exciting new care home launch, shaping its success from the ground up.

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back within 3 days of your application, unfortunately, you have not been successful on this occasion, but we may keep your details for future roles.