Retirement Village Manager

We are recruiting a Retirement Village Manager for a beautiful retirement village site in Wiltshire.  The village consists of 1 and 2 bedroom apartments offered on a sale or rental basis, with a choice of amenities including restaurant and bar, beauty salon, wellness facilities, cinema and beautiful sun terrace.  The village also has domiciliary care registration with a dedicated and highly skilled site care team available to deliver care 24hrs a day.

This is exciting opportunity for an experienced general manager to join an expanding retirement living provider.  The position comes with lots of opportunity for progression as the additional villages open over the coming years.

Responsibilities:

• Ensure successful operation and ongoing improvement of the retirement village, including quality of care, CQC compliance and overall financial performance.
• Lead on the sales and marketing of care village, driving apartment sales and rentals.
• Line manage all heads of department to ensure high standards, value for money and excellent customer service is delivered across the village.
• Manage relationships with commissioners and key stakeholders.
• Respond positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered.

Requirements

• An experienced Senior Manager with strong leadership and interpersonal skills.
• Strong knowledge and understanding of CQC quality and audit.
• A proven track record in management and delivery of high-quality care within a similar setting.
• Proven financial and business acumen.
• Strong understanding of safeguarding.
• Proven ability to build good relationships with the residents & their families.
• Great customer service skills.
• A passion for working with older people.

Salary:

• Negotiable depending on skills and experience.
• 25 days annual leave plus bank holidays.

For more information please contact Emma at Bright Selection.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.